Support

OEM & ODM Support for Bath Pillow Projects

Soakrest supports both standard OEM cooperation and custom ODM development for bath pillow projects — from first inquiry to after-sales service — with a documented six-step process.

Cooperation Process

  1. Inquiry & specification — share target market, price position and specs; we recommend models within 12 hours.
  2. Sampling — existing-platform samples in 7–10 days; custom prototypes per agreed schedule.
  3. Confirmation & contract — spec sheet, packaging artwork, pricing and lead time confirmed in writing.
  4. Production & QC — three-stage QC (incoming, in-line, final AQL inspection) with photo/video reports.
  5. Shipping & documents — FOB/CIF/DDP execution with export documentation and tracking.
  6. After-sales — replacement parts, quality claim handling and reorder management.

Quality Management

Functional testing covers suction strength on acrylic, enamel and porcelain; quick-dry and mildew resistance; seam strength; color-fastness; and dimensional checks against approved samples.

After-Sales Service

Quality claims are assessed with photo/video evidence within 5 working days; confirmed issues are resolved by replacement, credit or rework according to the contract terms.

FAQ

What is the MOQ?

Typical MOQ is 500 pieces per color for customized orders; stock-platform orders can start lower. Exact MOQ is confirmed per model and packaging type.

What is the production lead time?

Samples 7–10 days; bulk production typically 25–40 days after sample approval and deposit, depending on order size and customization.

Do you provide private-label packaging?

Yes — color boxes, polybags, insert cards, barcodes and multilingual manuals are produced to your artwork and compliance requirements.

Can you arrange compliance testing?

Yes. Third-party testing (for example REACH or OEKO-TEX) can be arranged per project requirements and quoted with the sample stage.